Doctorina
Doctorina
Doctorina
Doctorina
Doctorina
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Cookies Policy

Effective from 2025-05-29.
Previous versions available upon request.

This Cookie Policy explains how A.I. Doctor Medical Assist LTD (“Doctorina”, “we”, “us” or “our”)
uses cookies and similar tracking technologies on our website
https://doctorina.com and our web application
https://app.doctorina.com (collectively, the “Services”).
By using our Services, you consent to the use of cookies and similar technologies as described in this policy.

1. What are Cookies?

We use cookies and similar technologies to improve your experience on our website, personalize content
and advertisements, analyze traffic, and ensure data security. This Cookie Policy explains which cookies
we use, for what purposes, and how you can manage them.

2. Types of Cookies We Use

We use the following categories of cookies:

  • Strictly Necessary Cookies – These cookies are essential for the functioning of the website, including navigation and access to secure areas.
  • Functional Cookies – These cookies remember your preferences and settings (such as language or region) to provide a more personalized experience.
  • Analytics Cookies – These cookies collect information about how visitors use the website in order to help us analyze and improve its performance.
  • Marketing Cookies – These cookies are used to deliver advertisements that are relevant to you and to measure the effectiveness of advertising campaigns.

3. Local Storage Technologies

In addition to cookies, our Services use other local storage technologies:

3.1 Local Storage and Session Storage

  • Purpose: Store user preferences, application state, and temporary data.
  • Data: User settings, language preferences, temporary form data.
  • Retention: Until manually deleted or browser cache is cleared.

3.2 IndexedDB (Web Application)

  • Purpose: Local database for offline functionality and performance optimization.
  • Data: Chat messages, user data for offline access, application cache.
  • Retention: Until manually deleted or when you delete your account.

3.3 SharedPreferences (Mobile Application)

  • Purpose: Store application preferences and settings.
  • Data: User preferences, authentication status, application settings.
  • Retention: Until the application is uninstalled or data is manually deleted.

4. Third-Party Services

4.1 Firebase Analytics (Mobile Application)

  • Provider: Google LLC
  • Purpose: Mobile application analytics and performance monitoring
  • Data collected: App usage patterns, crash reports, performance metrics
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: Available through application settings

4.2 YouTube (Embedded Videos)

  • Provider: Google LLC
  • Purpose: Delivery of video content on our homepage
  • Data collected: Video viewing behavior, device information
  • Privacy Policy: https://policies.google.com/privacy

4.3 Google Fonts

5. Cookie Management and Your Options

5.1 Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

5.2 Opt-Out Options

  • Matomo Analytics: You can opt out by visiting our privacy settings or using the opt-out feature in your browser.
  • Firebase Analytics: Available through mobile application settings.
  • All Analytics: You can disable analytics tracking by contacting us at support@doctorina.com.

5.3 Consequences of Disabling Cookies

Disabling certain cookies may affect the functionality of our Services:

  • You may need to re-enter information more frequently.
  • Some features may not work properly.
  • Your user experience may be less personalized.

6. Data Security

We implement appropriate technical and organizational measures to protect cookie data:

  • SSL/TLS encryption for data transmission
  • Secure cookie flags where appropriate
  • Regular security assessments
  • Access and authentication controls

7. International Data Transfers

Some of our service providers may be located outside your country. When we transfer cookie data
internationally, we ensure appropriate safeguards are implemented, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Other safeguards as required by applicable law

8. Updates to this Policy

We may update this Cookie Policy from time to time. When we make material changes, we will notify you by:

  • Publishing the updated policy on our website
  • Sending you an email notification (if you have an account)
  • Displaying a notice in our Services

9. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Email: support@doctorina.com
Postal Address: 13 Myrtiotissis Street, AQUA MANSIONS, Apartment/Office 1, Germasogeia 4041, Limassol, Cyprus

Last Updated: 2025-05-29
Previous Versions: Available upon request