Privacy Policy

Effective from 2025-05-29.
Previous version available here:

Version 1 (2025-02-20)

Doctorina is your personal medical information companion. It is an artificial intelligence-powered digital platform designed to help users better understand health-related topics, organize their medical information, and explore possible paths to further investigate their health conditions. The goal of Doctorina is to give users greater control and responsibility over their health.

We are not a licensed medical provider and we strongly recommend seeking professional medical assistance whenever necessary. Our service does not replace a physician and should not be considered medical advice.

Key points about our privacy practices:

We use your personal data only in accordance with this Privacy Policy.
To operate our services we rely on third-party providers such as Amazon Web Services or OpenAI for cloud storage and data processing. These providers are bound by contractual agreements and cannot use your data for other purposes.
We implement security measures to protect your personal data from loss, theft, misuse or unauthorized access.
You maintain control over your data and may access, correct or delete it by contacting support@doctorina.com.
We believe in transparency and open communication and you may contact us at any time.
We may update this Privacy Policy periodically. Continued use of the Services after changes are published constitutes acceptance of the updated policy.

1. Introduction

This Privacy Policy explains how A.I. Doctor Medical Assist LTD (“Doctorina”, “we”, or “our”) collects, analyzes, stores, uses, transfers and shares personal information of our users (“you”) in connection with https://app.doctorina.com (the “App”) and related products and services (collectively, the “Services”).

Doctorina acts as the data controller under applicable data protection laws including Regulation (EU) 2016/679 (GDPR).

We may update this Privacy Policy from time to time. If changes are significant we will notify you. Continued use of the Services after updates constitutes acceptance of the revised policy.

CONSENT TO THE PRIVACY POLICY. By accepting this Privacy Policy during registration or otherwise, you consent to its content including the processing activities based on your consent as a legal basis.

2. What personal data do we collect?

We may collect personal data when you interact with the Services. This information may be provided directly by you or collected automatically.

Information you provide directly

Account registration information: email address, phone number, login credentials, username, first name, last name, age, gender and password.
Information entered in the application: questions, messages or other information you submit through the chat interface.
Health and wellness data: the App may process information related to your health or wellness in order to provide personalized assistance.
Payment information: if you subscribe to paid services we may process billing information necessary to complete the transaction.

You have full control over the information you provide. If you do not want certain categories of data to be processed, do not submit them through the Services.

Information collected automatically

Device data: operating system, device model, device identifiers, browser type, screen resolution, IP address and related technical data.
Application usage data: preferred language, usage timestamps, onboarding path and interaction logs.
Third-party data: attribution data from advertising networks or similar providers.
Chat interaction data: interaction history including messages and generated responses.
Purchase history: confirmation of subscription status or transactions.
Social media information: if you log in through third-party platforms we may receive certain data from them.
Data associated with our Cookies Policy.

3. How do we use your personal data?

We process personal data based on one or more of the following legal bases:

Consent
Contractual necessity
Legitimate interests
Legal obligations

Examples of purposes:

Providing the Services.
Personalizing your experience.
Managing your account and ensuring security.
Communicating updates or product improvements.
Analyzing usage patterns to improve the platform.
Displaying relevant recommendations or advertisements.

Data minimization. We only process personal data necessary for the purposes described.

Anonymized and aggregated data. We may create anonymized or aggregated data for analytics and service improvement.

Communication with users. We may send service notifications, updates or marketing messages which you may unsubscribe from.

No automated decision-making with legal effects. Your data will not be subject to automated decisions producing legal or significant effects.

The Services do not make clinical decisions or medical diagnoses.

4. Data retention

Personal data is retained while your contractual relationship with us remains active.

Certain data may be retained up to two years after your last activity to facilitate service reactivation.

You may request deletion of your data by contacting support@doctorina.com. Requests are processed within 30 days.

In some cases backup systems may take up to 90 days for full deletion.

5. Do we share personal data?

We use external service providers (“processors”) to operate our Services.

Main providers include:

Microsoft Azure, AWS, Google Cloud — infrastructure and hosting.
Firebase, Sentry — performance monitoring.
Google Analytics, Google Ads and partners — marketing analytics.
Stripe, PayPal, Apple Pay, Google Wallet — payment processing.
OpenAI, Anthropic and AI tools — artificial intelligence functionalities.

6. Other data sharing scenarios

Third-party platforms. If you connect external services their privacy policies apply.

Legal compliance. We may disclose data to comply with legal obligations.

Business transfers. Data may be transferred in mergers, acquisitions or asset sales.

Affiliates and contractors. Access is limited to personnel who require it for service operation.

7. Your privacy rights

Right of access to your personal data.
Right to request deletion.
Right to object to processing.
Right to request correction of inaccurate data.

Requests may be sent to support@doctorina.com.

8. Third-party services

The Services may contain links to third-party websites or applications. We are not responsible for their privacy practices.

9. Data security

SSL/TLS encryption.
Secure servers and firewalls.
Restricted access controls.
Internal privacy and security policies.
Security audits and monitoring.

10. International data transfers

Doctorina is based in Cyprus and data may be processed in the EU, the United States or other jurisdictions where our service providers operate.

Appropriate safeguards are implemented to ensure protection in accordance with applicable data protection laws.

11. Children’s privacy

The Services are not intended for individuals under 18 years of age. If we become aware that data of a minor has been collected, it will be deleted.

12. Contact

Email: support@doctorina.com
Postal address:
13 Myrtiotissis Street, AQUA MANSIONS
Apartment/Office 1
Germasogeia 4041
Limassol, Cyprus